Customer Testimonials
I like to go to Group 1 Nissan Southwest Houston for my auto services, because of good service, informative, great prices, and the staff are very kind.
I appreciate all that is done to take care of my vehicle. Great customer service!
I drive further just to get my car serviced at this location because I love the service staff. They are so friendly and helpful. I’m always happy after my services there!
The people are great, the service is better, and the relationship you build with the experts there are 2nd to none
Everything was handled in a very organized manner; the staff were excellent and professional, and the wait time was reasonable. The customer waiting area was very clean and tidy.
Great service from my service advisor. Was easy, just sat down and everything was explained to me well and clearly.
Service person was wonderful, great customer service and very friendly. And offered various ways to ensure services were completed
Kept me informed. Took less time than expected. Work was done as specified. Explained needed additional work need.
Excellent Service By Karim Koual Service Advisor. I appreciate him for the service he gave me at Nissan
Stephen Baker is always my go to salesman! He’s sold my mom her cars before me and now myself. With him navigating my deal I can walk straight in, sign paperwork and be on the road before the day is done!
I went in knowing what I wanted. From the salesman, general manager to the finance department was a positive experience.
Ms. Lorelei is absolutely the best Sales Advisor. She only recommends repairs that are needed.
My experience at the Southwest Houston Nissan dealership was outstanding. The staff was attentive and updated me on my repairs progress. Ms. Giane Pugh greeted me and made me feel welcomed.
Abraham Garcia is one of the best service representatives we as a family have dealt with. We have used multiple dealership service centers over the years but coming across Abraham at Group 1 Nissan Southwest Houston has made us come back time and time again.
The salespeople and the service people are amazing! Watch out for the finance guys though.
This dealership has a wide range of automobiles for you to choose from to fit your needs.
Nice and warm and with a very clean environment with service representatives being very friendly and welcoming.
It was nice that Gabrial met me at the door and asked if we needed any assistance. Afyer a quick yes, and showed him my list of possibilities, the ball started rolling. Even the person who did the finance paperwork was great. Thank you both for the assistance to get the vehicle I am enjoying
Excellent service from Service Advisor Abraham Garcia—very professional. grateful for the service group Nissan
Excellent service from Service Advisor Abraham Garcia—very professional.and costumer service cliente congratulations all
Overall, the dealership is nice, and I like the facility. However, I am disappointed with the amount of time it takes to complete a simple oil change. I recently moved to Texas, and this dealership is the closest one to me, so I was hoping for a convenient and positive service experience. Unfortunately, waiting over two hours for an oil change is unreasonable. At the dealership I previously used in another state, the service typically took about an hour and included a complimentary car wash.
While I appreciate the facility itself, the lengthy wait time has left me dissatisfied. Based ... Read More DealerRater - Oct 20, 2026
You still a shirt is the best before you leave. They let you have a list of everything that needs to be done on your vehicle. It's not a long wait. The dealership is very clean. Also, the bathroom.
The service is very good they finish the time what they say and you don't have to wait for long.i recommend.
They do a great job and always listen to my concerns. They are a great group!
Abraham was outstanding. He was honest which allowed me to manage my time efficiently. I'm impressed with the condition of my car when they returned it to me. Thank you.
Service was excellent! Douglas did an amazing job going through the process of my service. Letting me know everything that was going on.
Excellent service and great communication. I got a quick service and was well informed throughout.
Lorelei took very good care of us today. She was easy to work with pleasant
Stellar service and great attention to the customer. I appreciate the videos and evidence of maintenance, this is excellent transparency to the customer.
I have been with Sterling mccall about 12 years. I have always been pleased with their work and service. There staff has always been very friendly. Thank you for taking such good care of me and my car.
Very disappointing service. Tried to charge me for tire rotation that was not done. There for 3 hours for oil change and rotation and I had an appointment
Eduardo Sanchez, service advisor, is a top of the line professional. This place has served me well.
Had my Ariya serviced here. Abraham was helpful, polite, and handled everything efficiently. Great customer service!
Excellent service!! Friendly as well. Thank you Nathan and staff for servicing my car. Been customer here for more than 2 yrs. Bought my car here as well.
Douglas the service advisor was very friendly and professional. I highly recommend the dealership service center.
Gonzalo and Mr. Ade are real mvps! Thank you so much for your excellent customer service. Let me see what car I’m going to get! They are awesome! Car is great!
My service tech Guy was excellent!! He was very thorough and polite, and professional. I am always very pleased with the service here. And the waiting room is excellent!
I had the best experience, we had a small misunderstanding in the beginning but Lorelei stepped in and saved the day.
My service advisor Megan was knowledgeable, professional and courteous. Service was prompt and I was given a great customer service experience!!
Friendly staff that helps get your vehicle well taken care of (main reason for serving). Servicing did take a bit longer than initially quoted, but there's plenty of seating, free coffee to drink and time flew by ( bring a novel, puzzle book or fav handheld), or just drop off.
Good service. A very professional and courteous place. My rep Mr. Sulbaran was extremely professional and respectful.
Great service and great staff! Everything was explained in full and every effort was made to make sure we were in and out with minimal fuss. Thank you!
Great honest service! I always bring my vehicle for service there. Joel was very knowledgeable.
Love getting my car serviced here.. especially Amos excellent service representative always professional and honest.
Good attention and really organized with appointment my advice was really kind and explain everything
Kenan G. was my salesman and he was great! He got me into a 2027 Nissan Sentra SR and it’s all I’ve ever wanted in a vehicle! He was kind, patient and caring from start to finish. I’d also like to thank Efrain P. In Financing he’s been just as great to me too. Thank you 🙏🏼 🙂
Excellent attention and service. Mr. Gonzalo was very kind, efficient, and proactive. Vera good good
The Appointment schedulers ( talked with 2 because of a schedule confict) and the service advisor was very pleasant. The service advisor made me feel welcome to ask questions.
Good care of customers,staff and facilities are good.great experience..Takes time but they arrange ride
I was told by another dealership that I had $3500 worth of repairs needed. Went to Group 1 to have the work done and was told the problem didn’t exist. They showed me my car and took pictures of the unaffected area as proof.
What a great company and experience! They could have simply taken my money since I was there to get the repairs done and not for a 2nd opinion.
That kind of honesty is rare in today’s time and has gained them a new customer and referrals to anyone needing an honest and trustworthy dealership. EXCELLENT JOB ... Read More DealerRater - Sep 12, 2026
All work done by the South West Nissan Houston is worthy. Thank you for the reliable work.
Very professional and very service-oriented. Very pleased with the treatment I receive from all the service representatives.
Great experience today at Group 1 Nissan Southwest Houston having my first routine service on my Nissan Rogue. My Service Advisor, Megan Lawson, was excellent. She was very knowledgeable and thorough in explaining exactly what service was needed, how long it would take and how much it would cost. No surprises ~ service was efficient and precise. Thank you Megan for a no stress experience!
Always excellent the people is nice , and they always resolve the situation and I loved that always clean my car. Thank you
Excellent service , the staff is very professional with their work and I always prefer to go there
Appointment was on time and delivered the car after service included free wash. Service person was helpful.
Lorelei is the best, she delivers quality, timely service with integrity and honesty Sterling McCall Nissan should be proud to have her represent their establishment.
Abraham Garcia did an amazing job and service was also awesome thank you and hope to see you again
Sales manager Saneed & salesman Kingsley are straight up TOP NOTCH. I made the entire deal over the phone before stepping foot in the dealership.
"Listen to what they say and then watch what they do!" People lie, there actions don't.
Well my Rep was awesome and very helpful . She made me feel very impirtant . Thanks
Was a pleasant experience. Salesman was very helpful. This is my 2nd Frontier purchased here.
The best experience ever Stephen was awesome very attentive to me in listening to exactly what I wanted and knowledgeable in what he doing. If you looking for a new car go see Sterling McCall Nissan and ask for Stephen
The dealer was very nice, his service was great he explane very thing nicely he should keep it up.
Amos is always on point! He’s professional, helpful, and knowledgeable. Amos and his entire team are great to work with and consistently provide excellent service. I highly recommend Amos and his team!
I trust Group 1 Nissan Southwest Houston with my car and its repairs. I trust my service manager, Mr. Montemayor because he knows me and is familiar with my car and its past issues. I was really pleased when I took my car in for its 60k checkup, and he informed me that everything included on the 60k checkup might not be necessary because of the extensive work done on my car last year! That's how you provide excellent service and build customer trust and loyalty!
Very pleasant dealership. They are very efficient in dealing with customers. They are also very respectful.
My attendant was just the best ever! Very professional and up to the task. Absolutely amazing!
Purchasing was simple and salesperson Rami was very helpful only one thing disappointed me that after I purchase the car in 5 days they have promotion of complimentary coupons for 3 oil change and 3 tire rotation but they dont want to apply to me..so kind a disappointed but policy is policy..
Megan gives good help and advice for Mr service that’s why I like to schedule my service with her
I booked on line and was received on time for my State Inspection. My car was ready at the time promised and Amos Alincy explained the inspection and future needs for my car. He was very pleasant, professional and helpful.
Great experience and professional. Awesome knowledgeable Service Advisor, Faris Siddiqui! Got finished in a decent time for multi inspection.
I had a great experience with Group 1 Nissan Southwest Houston. Billy Bui was very professional, responsive and worked to help me get a car to meet my needs. Also Kenan Gursoy was a great in taking us on test drives in different vehicles. Edith was helpful in doing the finance and documentation.
Gabby and his team were so welcoming and helpful throughout the process of purchasing my new car. There was no pressure and it just felt right. I love my new car and I can’t wait to put her on the road!
Service agent kept me informed of service progress and addressed all issues. Agent provided updates via text messaging and phone calls.
Nothing really impressed me, they didn’t do anything that caught my eye. Had a 9:00 appointment didn’t get out there until 11:20. That is way too long for an oil change and tire rotation with a scheduled appointment!!
Bought my Nissan Murano back in 2017 and have only brought it to the dealer (Sterling McCall and now Group 1) for any and all maintenance. Over 100k miles and have yet to need any major repairs. The service advisors (most recently Douglas) have all been great! They're professional, courteous and they have as always taken the time to answer my questions and explain the various services. They have definitely earned my trust!! 😊😊
Nan helped me get my car very quickly! I'm very HAPPY! I would certainly recommend! I've been a customer for over 4 years. I'll keep coming back!
Service went well and met my need for my vehicle. I will definitely return and work with my service provider Guy
This dealership is clean and neat with an excellent staff, especially my service rep Guy Junior. who was a delight to work with. He is courteous, friendly, professional, knowledgable and very thorough. The work was completed in a timely manner and well done!
Friendly people good customer service hardly recommended to friends and family fat Service normal waiting time
Lorelei was extra nice and explained everything to me. Thank you for taking good care of my car and me.
The staff is professional kind and diligent! I was able to get in and out quickly and the work the service team did was well done!
I have never had to wait long at Group 1 Nissan (SW Freeway) I make an appointment, come in, and Nakita Lee has me in and out in a timely manner. Even when I don't have an appointment, she still fits me in her schedule. Great! Efficient!, No Problems! No worries! Thank you.
Sterling McCall Nissan is my favorite dealer. Nikita Lee is my service advisor, she is very well informed, very courageous and efficient made the process very smooth, I’m very happy.
Great service and the staff are the friendliest people you ever want to meet? They have always taken care of my needs.
Thank you for your dedication and hard work to satisfy your customers. Great service! Mr. Karim Koual is very helpful and courteous.
Excellent service. Karim did an exceptional service. He was friendly and promise to work in my car the same day and that is exactly what happened.
Excellent customer service to get my car repaired. They were thorough in my review request and explained what was necessary work on the car to get me back on the road safely.
The service at this dealership is excellent. The service department, especially Guy Junior is friendly, polite and very knowledgeable. They get you in and out asap! The waiting area is very clean and provides desk type seating for computer use.
Everyone was very Helpful the dealership was very clean and pleasant Thank you for service
Clean and friendly Sales Rep was very nice and informative Eager to assist and very patient
It's a good place and the service department is very good especially amo incny
It was a great experience if I have a friend that want to buys car tell him to go and buy it .1 nissan and special the sale person who sold me my car
Great in customer service. Dedicated to ensuring all your concerns and needs are met to your satisfaction
Excellent customer service by Faris and workmanship. Car was cleansed. And I updated on progress!
Service was 43 minutes longer than promised completion time. It took 2 hours 43 minutes for oil change and multi check points. Did not run my car through the complimentary machine wash as advertised for every service. Did not put reminder sticker. Advisor was friendly.
The process of making and appointment was easy, and the receptuon friendly. They finished the process fast and kept me appraised of how it was gling.
Great experience buying here! Kemrick is a jewel! Pleasant, helpful and so on point! Happy!
Megan has provided excellent information and service for my car, expect to use her again
